Here you will find announcements and events that we think you should know about. Access to a range of whitepapers authored by Nashco is also available by request.
May 1st, 2013
Webinar : Best Practices for Remote Support
Today at 10:00am Pacific; 2:00pm Eastern
The right remote support solution can dramatically reduce costs and improve the quality of service you provide to your customers.
Nashco is pleased to introduce Bomgar, the worldwide leader in secure, appliance-based remote support solutions. In this complimentary webinar co-presented by Nashco and Bomgar, you will learn how to maximize the effectiveness and efficiency of remote support—while benefiting from cost savings and improved customer satisfaction.
April 29th, 2013
ServiceNow K13
January 1st, 2013
We are very pleased to announce that Bob Alexander has been appointed to the role of US Business Development.
As we continue our to grow our client base we have recognised the need to have more focus on the US territory and we are very happy to have Bob take this role on.
January 10th, 2013
Nashco is pleased to announce the appointment of Jeff Perks to the role of Services Director. Jeff has significant experience in the management of professional services teams and ensuring successful customer programs.
May 1, 2012
Nashco and Integritas have been working together for two years collaborating on several successful projects. Recognising that the core areas of expertise each company bought to the table were highly complementary the two companies have entered into a strategic relationship whereby the total solution portfolio encompassing all aspects of Service Management (people, process and technology) is now available to their respective customers . The benefit to our clients is that through their existing relationship with either Integritas or Nashco they can now access these extended services offerings.
Ken Stainsby : President of Nashco says “With this partnership our clients we can deliver a wider range of services and can ensure that we provide the best resource for their job at hand. Our combined goal is to deliver great outcomes for our customers - irrespective of who the resource actually works for – Clients can just continue to engage us as they always have and we will manage the rest.. One goal, One SOW, Right people at the right time..
January 3, 2012
Teck Resources is Canada's largest diversified mining, mineral processing and metallurgical company. Headquartered in Vancouver, Canada, they are a world leader in the production of copper, steelmaking coal and zinc, molybdenum and specialty metals. Teck owns or has interests in 13 mines in Canada, the USA, Chile and Peru, as well as one metallurgical complex in Canada. They have expertise across the full range of activities related to mining, including exploration, development, smelting, refining, safety, environmental protection, product stewardship, recycling and research and are actively exploring in countries throughout the Americas, Asia Pacific, Europe and Africa.
Initial requirements gathering started in mid April culminating with Teck Resources going live this week with Incident, Problem, Release Management, Service Catalog, CMDB, Release Management, and CHG. The principal deployment consultant has been Teunis Schouten, with some early integration help provided by Keith Mills. John Finnerty served as the Engagement Manager and worked closely with the Nashco deployment team as well as the Teck Resources team. Kudo's to Teunis for putting in a lot of hours on this project and maintaining focus on delivering what the customer needed to be successful in their complex environment. Nashco continues to work with Teck as we expand the implementation with the addition of discovery and more even ways to take advantage of the efficiencies enjoyed when deploying the ServiceNow solution.
December 2, 2011
This week Nashco Consulting Ltd. brings another client live on ServiceNow. Packers Plus was initially a client on the MSaaS MSP platform of Nashco due to their expansion has just gone live on their own standalone ServiceNow instance. Packers Plus started operations in 2000 and created the revolutionary StackFRAC® system in 2001 (known internationally as StageFRAC*). This technology completely transformed the oil and gas industry enabling companies to maximize production in tight rock formations and mature oil fields. Today, Packers Plus is working in formations in Canada, the United States, the Middle East, West Africa, North Africa, China, Australia, Europe, and Latin America covering the globe through our 28 locations worldwide.
Lisa Mazurk of Packers Plus said “We are excited to move to our full instance of ServiceNow and to the improvements it will bring to our growing company's service management processes. Nasco's experience has been invaluable in preparing the instance for release. We look forward to continuing our relationship with Nashco and Service-Now.” Recognition goes to Andrew Cobbold who was the Deployment Consultant and Bob Alexander who was the Engagement Manager on this project.
November 23, 2011
Nashco is pleased to announce several recent go-lives in November, helping to expand the family of happy ServiceNow customers.
The CCS Corporation implementation project started late in June, and Nashco successfully implemented Incident, Problem, and Change Management processes along with designing and delivering a custom asset lifecycle and configuration management application. The Nashco implementation team consisted of Keith Mills, Ann Marie Costello, Dante Bryson, and engagement manager John Finnerty.
Founded in 1984 and headquartered in Calgary AB, CCS is a company of 3,000 employees who provide a unique, integrated proposition that addresses environmental and waste management issues throughout the exploration lifecycle, from discovery to abandonment. One of North America’s largest, privately-held, environmental services companies, CCS is a leader in providing specialized environmental services and waste management solutions to organizations from oil fields to urban centers.
Another victory comes with the implementation and go-live of the Canadian Real Estate Association (CREA) who went live on November 23rd with Incident and Problem and Nashco continues to implement Service Catalog, Change Management and integrations with SCOM and MMS (Membership Mgmt System). CREA is one of Canada's largest single-industry trade associations, representing more than 96,000 real estate Brokers/agents and salespeople working through more than 100 real estate Boards and Associations. Working with the Nashco team of deployment consultants Andrew Cobbold and Sean Grison along with Engagement Manager Jeff Montgomery were essential as they provided real world practical expertise and best practices to some challenging scenarios provided by CREA’s broad customer base. Nashco is excited to implement the remaining functionality to ensure that the ServiceNow solution continues to move their business forward.
Early in November, SMART Technologies, the world’s leading provider of interactive whiteboards went live with Incident, Self Service and Service Catalog Requests. The company introduced the world’s first interactive whiteboard in 1991 and remains the global product category leader, providing easy-to-use, integrated products and services that improve the way the world works and learns.
More than 1.6 million SMART Board interactive whiteboards are used by over 40 million people in classrooms and offices around the world. SMART products can be found in every Canadian province, every U.S. state, every Local Authority in the UK and more than 175 countries worldwide. The implementation team was led by deployment consultant Keith Mills and engagement manager, Bob Alexander.
November 4, 2011
Nashco Consulting Ltd. brings another customer live on ServiceNow. Coming off of HP Service Center, Trimac Transportation System, the premier bulk transportation and logistics provider in North America went live on November 1st, with Incident, Knowledge Base and Service Catalog with integrations to LANDesk, PeopleSoft and Patrol. The implementation took less than 4 months and was led by Nashco’s Sean Grison who was the primary deployment consultant and John Finnerty who served as the engagement manager.
Perry Shivak, the project sponsor at Trimac said “Nashco’s commitment and practical expertise ensured the first release of Service-Now was a success. We are looking forward to continuing this relationship with Nashco and Service-Now in the application of our service management processes.”
September 14, 2011
On September 14th, Nashco Consulting brought another happy customer into the ServiceNow community. Working for a little over three months, EXFO went live with Incident, Request Management and Self Service. Listed on the NASDAQ and TSX stock exchanges, EXFO is among the leading providers of next-generation test and service assurance solutions for wireless and wireline network operators and equipment manufacturers in the global telecommunications industry. Key technologies supported include 3G, 4G/LTE, IMS, Ethernet, OTN, FTTx, and various optical technologies (accounting for an estimated 35% of the portable fiber-optic test market). EXFO has a staff of approximately 1800 people in 25 countries, supporting more than 2000 telecom customers worldwide.
The project sponsor Jean-Luc LaBarre said the deployment of ServiceNow will provide the organization powerful ITSM tools to improve our IT global services. The development of our ITIL processes will strongly be supported by ServiceNow. Working with Nashco team was great as they provided practical expertise and best practices ensuring that the ServiceNow solution is indeed the platform we can carry forward for future development. Special thanks to Andrew Cobbold who was the deployment consultant and to Jeff Montgomery who was the engagement manager for this Phase 1 deployment.
September 2, 2011
Nashco Consulting just completed another Remedy replacement, having taken OARnet live on 8/25/11 with Incident, Problem, Knowledge and Service Catalog in about 6 months.
The Ohio Academic Resources Network (OARnet) was founded by the Ohio Board or Regents in 1987 and serves a consortia of the state’s higher education, K-12, health care, public broadcasting and government communities. OARnet identifies and deploys services that reduce costs, deliver higher quality programs, increase productivity and improve customer service. Its high-speed fiber-optic network, currently being upgraded to 10 Gig, boasts more than 1,850 miles of backbone fiber that spans the State of Ohio. Special thanks goes to the Nashco Engagement Manager Jeff Montgomery technical consultants Andrew Cobbold and Dale James who worked closely with the OARnet team on the implementation.
Paul Schopis, chief technology officer and project sponsor, said, “the web-based platform of ServiceNow made this one of our smoothest rollouts and is allowing better communication among the organizations we serve. The Nashco team provided practical expertise and best practices, ensuring the success of ServiceNow and expanding our ITIL compliance efforts.”
August 18th, 2011
WestJet Airlines replaced Remedy and went live August 16th with Incident, Change, Request Fulfillment, Configuration Management and Discovery after a 4 month deployment.
Ian Proctor, the sponsoring IT Manager, said "The go-live went smoothly with very minor issues that we all anticipated and WestJet is excited with the potential of ServiceNow as a platform". WestJet is Canada's favorite airline, offering scheduled service throughout its 71-city North American and Caribbean network. Inducted into Canada's Most Admired Corporate Cultures Hall of Fame and named one of Canada's best employers, WestJet pioneered low-cost flying in Canada. With future confirmed deliveries for an additional 39 aircraft through 2018, WestJet strives to be one of the five most successful international airlines in the world.
Further Ian identified Nashco as a true partner working collaboratively with the team to get things done. He specifically mentioned the support of Keith Mills and Ken Stainsby in achieving the vision that WestJet had for the initial deployment. "I was appreciative of Nascho's commitment to ensuring a successful deployment and when we needed additional resources Nascho stepped up to make it happen", Ian said.
July 4, 2011
Central 1 Credit Union (Central 1) went live on the 4th of July after an extensive test period with Incident, Problem, Change and Request Fulfillment-Lite. Central 1 is a Canadian company that joined the 4th of July festivities by celebrating their new independence from their legacy CA Service Desk with the rollout of ServiceNow.
Nashco consultants Teunis Schouten and Keith Mills helped transition not only the tool but also helped reshape Central 1’s ITSM processes. Central 1 is the central banker for nearly 200 independent credit unions in British Columbia and Ontario. They have a wonderfully simple vision. “Relentless pursuit of value and growth, in partnership with credit unions - every day!” ServiceNow and Nashco are helping ensure they fulfill that vision.
With nearly $10 billion in assets under management, Central 1 offers conventional banking products, liquidity services, and payment processing products, as well as business consulting assistance and online banking services (via MemberDirect). Central 1's member unions, which act as company shareholders, serve some 3 million clients through 835 branches.