(866) 590-0846 
Every support organization today, whether it's a help desk or a technical support group, needs to be connected to the right information. Having the right information is just one part of the equation–the other part is enabling analysts and subject matter experts to effectively access, maintain, and share this information. These are the components of an effective knowledge management system.
Business Need
- Reduce support and training costs
- Capture, manage, and maintain valuable knowledge across the organization
- Empower end users with tools that help them solve common and repetitive issues
- Provide consistent and repeatable knowledge transfer within your organization
The Solution
BMC Magic Knowledge Management protects and extends your existing investment in Magic Service Desk. Magic Knowledge Management provides the plugs to harvest information from your most skilled, knowledgeable workers, it is the conduit that gets information to your end users who need it to solve critical IT issues and maintain their focus on the business. And we have ROI/metrics reporting tools to help you pinpoint information needs, validate solutions, and align your people, processes, and technology.Key Features & Benefits
- Cuts IT costs without sacrificing quality service to internal and external customers
- Helps IT personnel stay informed on diverse, ever-changing technologies
- Conquers long call times, lengthy resolutions, and inconsistent or outdated solutions
- Empowers analysts to find the information they need accurately and quickly
- Enables you to support new technologies quickly and capture new knowledge for future use
- Provides best practice authoring with extensive rich-text HTML editing tools
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For more information, please contact us at 1-866-590-0846 or sales@nashcosolutions.com.
