Reducing your operating costs, and improving the ROI on your personnel within a customer organization provides a strong value proposition for an IT economic buyer. Especially in the current market where companies are being forced to do much more with fewer people and resources, the value of an effective knowledge management solution has become more compelling than ever. With our knowledge solutions, you can:

• Reduce your call volumes and improve service by providing customer self help
• Reduce call length by having solutions at your fingertips
• Reduce call escalations by enabling your front line support personnel
• Reduce new hire training costs by capturing frequently asked questions
• Provide consistent and accurate answers through a single point of access
• Avoid duplicate research by capturing new information in the resolution workflow
• Capture valuable knowledge to reduce turnover costs

BMC Magic Knowledge Management - Plugs easily into an existing BMC Magic Service Desk implementation. BMC Magic Knowledge Management allows support organizations to reduce long call times, lengthy resolutions times, and inconsistent or outdated resolutions. It also allows IT employees to support new technologies quickly, find the information users need accurately and quickly - and capture new knowledge for future use. Learn More...

BMC Remedy Knowledge Management (and BMC Remedy Knowledge Management Self Service) - Includes a complete solution for authoring, categorizing, and retrieving knowledge, as well as support for third-party, pre-built content. Web Self Service improves business service quality and customer satisfaction and reduces support calls by using natural language search to provide customers with 24x7 access to answers and solutions to common questions and problems. Learn More... 

For more information, please contact us at 1-866-590-0846 or sales@nashcosolutions.ca.