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Increase Productivity
Reduce the amount of data entry your staff must perform by deploying SDE Client Service to your customers. Using the simple interface, customers can submit new records, update existing ones, and check status.
Reduce Costs
Industry analysts estimate that a call to a service organization costs five times more than a self-service request. SDE Client Services helps you lower costs by reducing calls to your service department.
Empower Users
Empower your customers to find answers and solve problems on their own. SDE Client Services gives users easy access to Frequently Asked Questions and a knowledge search in the same easy-to-use interface.
Contact Management
Clients and employees can quickly and easily update their address, phone number and contact information anytime, without having to contact customer service or the help desk.
FAQ System
Help customers help themselves. Frequently Asked Questions are designed to save time and resources by making it easy for customers to find answers to the most common problems.
Event Notification Ticker
Customers can link themselves to an event, such as a product recall or system failure. And SDE Client Services automatically notifies them when the issue has been resolved.
Knowledge Base Search
SDE Client Services features a simple and intuitive interface allowing customers to quickly search your knowledge base of previously resolved problems. With the addition of the Knowledgebroker, Inc. (KBI) Knowledgebases, your customers have the ability to search for consistent and accurate answers to many software questions.
Contact Us
SDE Client Services includes a Contact Us feature, which enables customers and employees to provide feedback to your organization, or contact you for additional information.
Multi-lingual Support
Magic Client Services helps you provide global support to your customers around the world. With support for four languages, English, German, French, and Spanish, you can quickly have world support.
On-line Registration
If your client is not registered within your system, they can easily add themselves, and immediately begin utilizing all the functions of Magic Client Services without calling a traditional help desk.
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For more information, please contact us at 1-866-590-0846 or sales@nashcosolutions.com
