Marimba has recognized that the ability to remotely take over the control of a users machine is a critical piece of a comprehensive management solution. To provide this functionality, Marimba has partnered with Netopia to resell their Timbuktu product for remote control. Using Timbuktu, or another remote control product, IT Administrators are able to remotely take over, manage and control any machine on the network running Windows XP/2000/NT/98/95.

Business Benefits

• Reduces IT management time and costs by allowing administrators to remotely control and manage the machines in their enterprise.
• Enables quick problem diagnosis and resolution by technical experts who may be across campus or hundreds of miles away.
• Helps quickly resolve users issues, which leads to increased productivity.

Remote control provides IT administrators with the ability to remotely control a PC as if they were physically at the machine itself. This virtual over-the-shoulder application assistance from a centralized help desk can ensure quick problem diagnosis and resolution by technical experts who may be across campus or hundreds of miles away.

Using Timbuktu for remote control will help cut the cost of PC ownership by not requiring IT personnel to visit workstations to perform user assistance or trouble shoot problems. It complements the cost savings that can be achieved with Marimba management solutions which allow an administrator to install or update application software without visiting the end-point, and to quickly repair broken applications with its self-healing features. The common outcomes are higher application availability and quicker resolution of user issues, which translates into increased productivity and competitiveness.

For more information, please contact us at 1-866-590-0846 or sales@nashcosolutions.com.