Achieve improved operational efficiency and peace of mind by increasing the productivity of key groups and ensuring that your organization has an accurate asset inventory and the latest security patches. BMC® Service Desk Suite Express contributes to productivity and security by providing asset information needed to make effective business decisions. With leading technologies for automated asset inventory tracking, software distribution, software license monitoring, and remote control, BMC® Service Desk Suite Express can reduce cost and increase efficiency. The suite scans your network and builds a centralized asset inventory database of hardware and software, accessible to departments that rely on it—such as purchasing, security, and IT—allowing them to make sound decisions regarding computing resources, vendor contracts, and security vulnerabilities.

BMC® Service Desk Suite Express includes:

• Software Distribution
• Software License Monitoring
• Remote Control/Problem Resolution
• IT Asset Discovery, Analysis and Management

Increases efficiency
Mid-sized businesses today are pursuing ways to make their processes more efficient and their people more effective. BMC® Service Desk Suite Express can increase the precision of your technology decisions and change management processes by providing accurate asset inventory information.

Improves Service
Improve service by providing service representatives access to accurate hardware and software asset inventory records. With this knowledge they can provide better and faster service. BMC® Service Desk Suite Express also includes remote control for faster problem resolution.

Reduces Costs
Reduce the cost of desktop support and the overall total cost of ownership by automatically tracking computer assets, maintaining an accurate inventory, and utilizing remote control.

Software Distribution 
BMC® Service Desk Suite Express minimizes impact on the network and speeds distribution to multiple users. Policy-based software distribution and task scheduling help you maintain the right software on each desktop. 

Software License Monitoring
Plan future purchases and eliminate over buying with software monitoring. BMC® Service Desk Suite Express tracks application use so you can determine how many licenses you actually use. Application launch denial ensures that unauthorized software doesn't run and reporting and data analysis aids in planning and responding to audits.

Remote Control
Fast, browser-based remote control makes it possible to solve problems quickly, even over slow connections. Remote control, remote execute, file transfer, remote reboot, and copy/paste tools enable help desks to solve user problems fast, the first time.

Hardware and Software Inventory and Reporting
Running hardware and software inventory scans helps keep your data current. A user-friendly query tool turns information into knowledge so you can implement effective change and configuration management. Tight integration with software distribution makes configuration management simple.

Wide OS Support 
BMC® Service Desk Suite Express supports heterogeneous IT environments, including Windows, Macintosh, NetWare, Linux, Unix, and handheld operating systems. By leveraging your existing investments in database, application, and directory service technologies, BMC® Desktop Automation Suite Express maintains a low cost of ownership while producing money saving results.

System Requirements

Note: The following are minimum system requirements only. Actual requirement will vary depending on the nature of your environment.

Core Server

Pentium 4 processor 4 GB of free disk space on 10K RPM or faster drives 768 MB+ of RAM One fast, full-duplex 100 MB network interface card Windows 2000 Server or Advanced Server with SP 4, or Windows Server 2003 Standard or Enterprise edition Microsoft Data Access Components (MDAC) 2.8 Microsoft .NET Framework 1.1 Internet Explorer 5.5 or greater

Supported Client Computers

IT Management Suite supports these client operating systems (* not all operating systems are supported equally) Windows XP with SP 1 Windows 2000 Professional, Server, and Advanced Server with SP 4 Microsoft Windows NT 4 Workstation with SP 6a, Server 2003, 95B, and 98SE Mac OS 8.0*, 9.2.2 *, 10.2 and higher Red Hat Linux 7.3, 8.0, and 9.0 * Unix IBM (AIX 5.1) * Unix Intel Architecture (Solaris 8) * Unix Hewlett Packard (HP-UX 11.0) * Unix Sun Sparc (Solaris 8)

Supported Databases

Microsoft MSDE 2000 SP3 Microsoft SQL Server 2000 SP 3 Oracle8i (8.1.7) Oracle9i

Supported Web Console Computers

Any Windows-based computer running Internet Explorer 5.5 or later Macromedia Flash Player v7 is required installed to view the installation autorun screen, the interactive bar, and pie charts displayed in many reports

Product Datasheet ( pdf )

For more information, please contact us at 1-866-590-0846 or sales@nashcosolutions.com.