New name, new look, same innovative Magic Service Desk technology.....

BMC® Service Desk Express 9.0 increases overall business value with new business visibility metrics that reduce operational costs and improve efficiency.  These out-of-the-box metrics help you determine the cost of key activities, such as incident resolution, change-related outages, and system maintenance, helping you proactively manage the cost of IT operations.

With this release, BMC continues their investment in solutions for the small and mid-sized business, developing innovative new features, simplifying the user interface, and implementing new enhancements requested by our customers.  BMC Service Desk Express 9.0 is built on the same flexible, browser-based Magic Service Desk platform and architecture with which you are already familiar.  What's more, it includes a simple and automatic upgrade from magic Service Desk 7.52, 7.53, 8.0 and a "no-fuss" upgrade for customers upgrading from HelpDesk IQ.  Learn more....